Privacy Policy

This Privacy Policy ("Policy") describes how RESONANCE TEXTILES LLP, having its registered office at F.P.No.19/1, Survey No.183/1, Ranipur–Shahwadi Road, Narol, Ahmedabad – 382405, Gujarat, India ("Company", "we", "us", or "our"), collects, uses, stores, and protects personal information of users ("you", "your") through its website comfortlinings.com and mobile applications ("COMFORT LININGS – CLS") used for ordering and delivery tracking of products.

This Policy is framed in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020.

1. Information We Collect

We collect only such information as is necessary for legitimate business purposes, including:

• Account & Identification Data: Name, email address, contact number, delivery address, user credentials.
• Transactional Data: Order details, billing details (including GSTN for invoicing), payment records.
• Device & Technical Data: IP address, browser details, app usage logs, analytics data (via Google Analytics, Firebase, Meta Pixel, and similar tools).
• Location Data: GPS/location information when you enable tracking for delivery.
• Media Data: Images uploaded by agents for proof of delivery or product records.

We do not collect Aadhaar, PAN, or other government identification except GSTN required for billing compliance.

2. Purpose and Lawful Basis of Processing

Your data is processed for the following purposes:

• To register and maintain user accounts.
• To process and fulfill product orders and deliveries.
• To generate invoices and comply with taxation laws.
• To maintain system integrity, prevent fraud, and ensure service security.
• To perform analytics to improve our services.

The lawful bases include performance of contract, compliance with legal obligations, and legitimate business interests as recognized under applicable Indian laws.

3. Data Retention

We retain personal data only for as long as required for the stated purposes or as mandated by law:

• Account and transaction data – 8 years
• Support and communications – 1 year
• Delivery tracking and location logs – 1 year

After expiry of retention periods, data is securely deleted or anonymized.

4. Data Sharing and Disclosure

Personal data may be shared strictly on a need-to-know basis with:

• Authorized service providers such as hosting, analytics, and logistics partners operating in India under contractual confidentiality obligations.
• Regulatory or governmental authorities where disclosure is mandated by law.
• Group or affiliate entities, if necessary for internal administrative purposes.

We do not sell or trade personal data.

5. Cross-Border Data Transfers

All systems are hosted within India. We do not transfer or store personal data outside India.

6. Data Security

We implement reasonable security practices and procedures as prescribed under the IT Rules, 2011, including restricted system access, encryption, periodic audits, and user authentication controls. While no system is entirely secure, we maintain appropriate safeguards against unauthorized access, alteration, disclosure, or destruction of information.

7. User Rights

You have the following rights under applicable law:

• To request access to your personal data.
• To seek correction, completion, or updating of your data.
• To withdraw consent where processing is based on consent.
• To lodge a grievance with our Grievance Officer.

Requests may be sent to the Grievance Officer via the contact provided below. Responses will be made within the time prescribed under Indian law.

8. Children's Privacy

Our services are intended for use by adults. We do not knowingly collect data from persons below 18 years of age.

9. Cookies and Analytics

We use cookies and similar technologies to maintain user sessions, store preferences, and conduct analytics through Google Analytics, Firebase, and Meta Pixel. Users may manage cookie preferences through their browser settings.

10. Mobile App Permissions

The COMFORT LININGS – CLS mobile app may access GPS/location data solely for enabling delivery and order tracking. Users may disable location services in device settings; however, certain features may be unavailable thereafter.

11. Policy on Government Identifiers

We do not collect Aadhaar or PAN details. Only GSTN is collected where legally required for billing and tax purposes.

12. Data Breach and Incident Response

In the event of a data breach, we will notify affected users and the appropriate authorities in accordance with the Digital Personal Data Protection Act, 2023, and CERT-In reporting guidelines.

13. Third-Party Links

Our website and applications may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage users to review their privacy policies.

14. Updates to this Policy

This Policy may be revised periodically to comply with legal and operational requirements. The updated version will be posted on our website with a revised effective date.

15. Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, users may contact the Grievance Officer for any privacy-related concerns:

• Grievance Officer: (To be designated)
• Email: (To be provided)
• Phone: (To be provided)
• Address: Same as registered office above.

16. Related Policies

This Policy should be read together with our Terms of Use, Return Policy, and Cookie Policy, available on comfortlinings.com.

Disclaimer: This Privacy Policy is published in compliance with the applicable Indian data protection laws. The Company reserves the right to make changes or modifications at its sole discretion, subject to such laws.